Antti Törrönen

Customer Journey, Touchpoints and Chatbots When Booking Services

Conversational Marketing, Insights /

Customers generally tend to use online searches to book services. This may include anything from holidays, events, appointments, and courses to personal services. In the same way, products are searched for and purchased online. These are the ‘Moments of Truth’ in discovering everything that’s involved in the customer journey, aiming to improve service quality right […]

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How to Automate Facebook Customer Support on Your Facebook Page?

Conversational Marketing /

Having a Facebook page for your online business not only helps you contact customers easily. It also gives them fast access to your products and services. Compared to an official website, a Facebook page generates more interactions because visitors can share, like, and comment on posts. Customers can also review the seller and the product.

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What is a chatbot? – Introduction to chatbots 2019

Insights, Tech /

Communication technology is progressing very fast. And today, most people prefer to connect through either text messages or messaging applications. To make life more convenient, organizations and industries are advancing communications by developing and investing in chatbots. Chatbots are computer-programmed services that can interact like humans through a chat interface, both textually and auditorily. Also

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Chatbots and Conversational UI for Futuristic Service and Conversational Search

Insights /

So far, we’ve had to learn to interact with computers on their terms and limitations. To make as precise online search as possible we are required to know the optimal keywords, and still, we get millions of search results that we have to choose from. However, now with the emergence of conversational search and AI

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Chatbots in the gaming industry

Insights /

The gaming industry has been booming for a while already. We are now seeing an increase in casual gaming across a variety of media and different platforms. The industry has reached massive revenues of $108.4 billion in 2017, with mobile games as its most significant sector, generating $59.2bn. The quality of games has obviously made

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Why Influencers Should Utilize Chatbots in Their Influencer Marketing Campaigns?

Insights /

As we know, chatbot technology has already been utilized by many brands, in their marketing efforts. Along with the rise of social media, the influencer marketing has taken huge leaps in its popularity. It has become the new hot trend among YouTubers and other internet celebrities around the world. In this article, I explain the

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How can Chatbots Improve the Customer Service and Experience?

Chat Experience /

How will AI (artificial intelligence) chatbot be the solution for the modern day customer service? Satisfying the customer expectations has always been a hot-button issue for companies to tangle with throughout all industries. Nowadays people are getting more and more accustomed to interacting through social media, mobile apps and email. Therefore, the demand for better

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What Is the Process of Effective Lead Generation and How to Use Chatbots to gain Leads?

Chatbots in industries /

Have you ever received a random call one day about a product you looked at a few weeks ago? You try to recall the time you checked out the product and remember leaving your contact details on the website. Or perhaps a time when you received a call from a company that you’ve been referred

What Is the Process of Effective Lead Generation and How to Use Chatbots to gain Leads? Read More »

Making Your Own ASCII Art

Insights /

ASCII art, sometimes referred to as ANSI art or text art, is the process of generating simple or complex imagery using computer text characters from the American Standard of Coded Information Interchange (ASCII) character set. The process involves creative placement of typed characters in order to create visual shapes or complex representations of people. They

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