{"id":210878,"date":"2019-07-05T13:00:00","date_gmt":"2019-07-05T10:00:00","guid":{"rendered":"https:\/\/www.chatbotpack.com\/?p=210878"},"modified":"2019-07-11T13:27:40","modified_gmt":"2019-07-11T10:27:40","slug":"kuinka-parannat-asiakaspalvelu-chatbotilla","status":"publish","type":"post","link":"http:\/\/www.chatbotpack.com\/fi\/chatbot-kayttotarkoitukset\/","title":{"rendered":"Chatbotin monet eri k\u00e4ytt\u00f6tarkoitukset"},"content":{"rendered":"

Chatbot on hyvin monik\u00e4ytt\u00f6inen v\u00e4line automatisoimaan organisaation palveluita. K\u00e4ytt\u00f6mahdollisuuksia on runsaasti, mutta t\u00e4rkeint\u00e4 pohtia mik\u00e4 voisi juuri teid\u00e4n palveluita parantaa kustannustehokkaasti. Chatbot voi tuoda apua esimerkiksi asiakaspalvelun ruuhkiin, verkkosivuk\u00e4vij\u00f6iden auttamiseen ja aktivointiin, tai vaikkapa organisaation sis\u00e4isiin kyselyihin. T\u00e4ss\u00e4 tarkemmin muutamasta eri chatbotin k\u00e4ytt\u00f6esimerkist\u00e4:<\/p>\n

\"\"<\/p>\n

Asiakaspalvelu<\/strong><\/p>\n

Asiakkaiden liikkuessa yh\u00e4 enenemiss\u00e4 m\u00e4\u00e4rin verkkosivustoilla voidaan my\u00f6s asiakaspalvelu hoitaa siell\u00e4 miss\u00e4 asiakkaat liikkuvat. Chatbotin avulla voidaan automatisoida asiakaspalvelua usein esitettyjen kysymysten osalta v\u00e4hent\u00e4en asiakaspalvelun ruuhkia, jolloin asiakaspalveluhenkil\u00f6kunta voi keskitty\u00e4 haastavimpiin tilanteisiin.<\/p>\n

Chatbot voi my\u00f6s olla asiakaspalveluhenkil\u00f6st\u00f6n tukena vastausten etsimisest\u00e4 eri tietol\u00e4hteist\u00e4 ja n\u00e4in nopeuttaa palvelutilanteita. Yleisimpi\u00e4 asiakaspalvelukysymyksi\u00e4 voi olla esimerkiksi tilauskyselyt, aukioloajat, maksutiedot tai toimituksesta.<\/p>\n

Liidien tuottaminen ja ajanvaraus<\/strong><\/p>\n

Verkkosivuilla tai esimerkiksi Facebook-sivuilla k\u00e4vij\u00f6iden k\u00e4\u00e4nt\u00e4minen asiakkaiksi on yleinen haaste mille tahansa organisaatiolle. Chatbot pystyy tuomaan asiakkaalle arvokasta palvelua verkkosivuilla ja t\u00e4m\u00e4n j\u00e4lkeen pyyt\u00e4\u00e4 yhteystietoja, jos h\u00e4n haluaa ett\u00e4 h\u00e4neen ollaan yhteydess\u00e4 tarkemmin tuotteesta tai palvelusta.<\/p>\n

Rekrytointi<\/strong><\/p>\n

Rekrytointiprosessia voidaan tehostaa chatbotin avulla, kun hakulomakkeen t\u00e4ytt\u00f6 sujuu interaktiivisesti keskustellen. Botti voidaan my\u00f6s rakentaa ehdottamaan hakijalle sopivia ty\u00f6paikkoja haettavaksi eri kysymysten perusteella.<\/p>\n

\"\"<\/p>\n

Sis\u00e4inen viestint\u00e4 ja koulutus<\/strong><\/p>\n

Chabotin avulla voidaan helpottaa sis\u00e4ist\u00e4 viestint\u00e4\u00e4, kun suuri osa sis\u00e4isist\u00e4 kyselyist\u00e4 ja pyynn\u00f6ist\u00e4 voidaan hoitaa nopeasti ja automaattisesti. My\u00f6s ty\u00f6ntekij\u00f6iden koulutus onnistuu tehokkaasti chatbotin avulla, kun voidaan panostaa pitk\u00e4kestoiseenkin koulutukseen, jotta t\u00e4rkeimm\u00e4t asiat j\u00e4\u00e4v\u00e4t mieleen.<\/p>\n

Markkinointi<\/strong><\/p>\n

Chatbot tuo uusia mahdollisuuksia markkinointiin, kun keskustellen voidaan esimerkiksi esitell\u00e4 omaa palvelua tai tuotetta. Chatbottia on my\u00f6s helppo markkinoida esimerkiksi suoraan Facebook-markkinoinnilla, jos kyse on Messenger-applikaatioon rakennetusta chatbotista.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chatbot on hyvin monik\u00e4ytt\u00f6inen v\u00e4line automatisoimaan organisaation palveluita. K\u00e4ytt\u00f6mahdollisuuksia on runsaasti, mutta t\u00e4rkeint\u00e4 pohtia mik\u00e4 voisi juuri teid\u00e4n palveluita parantaa kustannustehokkaasti. Chatbot voi tuoda apua esimerkiksi asiakaspalvelun ruuhkiin, verkkosivuk\u00e4vij\u00f6iden auttamiseen ja aktivointiin, tai vaikkapa organisaation sis\u00e4isiin kyselyihin. T\u00e4ss\u00e4 tarkemmin muutamasta eri chatbotin k\u00e4ytt\u00f6esimerkist\u00e4: Asiakaspalvelu Asiakkaiden liikkuessa yh\u00e4 enenemiss\u00e4 m\u00e4\u00e4rin verkkosivustoilla voidaan my\u00f6s asiakaspalvelu hoitaa siell\u00e4 […]<\/p>\n","protected":false},"author":9,"featured_media":210646,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[31],"tags":[],"class_list":["post-210878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogi"],"yoast_head":"\nChatbotin monet eri k\u00e4ytt\u00f6tarkoitukset - ChatBot Pack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chatbotpack.com\/fi\/chatbot-kayttotarkoitukset\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbotin monet eri k\u00e4ytt\u00f6tarkoitukset - ChatBot Pack\" \/>\n<meta property=\"og:description\" content=\"Chatbot on hyvin monik\u00e4ytt\u00f6inen v\u00e4line automatisoimaan organisaation palveluita. 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