{"id":210897,"date":"2019-07-11T13:53:18","date_gmt":"2019-07-11T10:53:18","guid":{"rendered":"https:\/\/www.chatbotpack.com\/?p=210897"},"modified":"2020-02-04T22:10:04","modified_gmt":"2020-02-04T20:10:04","slug":"chatbot-projekti-kaytannossa","status":"publish","type":"post","link":"https:\/\/www.chatbotpack.com\/fi\/chatbot-projekti-kaytannossa\/","title":{"rendered":"Chatbot-projekti k\u00e4yt\u00e4nn\u00f6ss\u00e4"},"content":{"rendered":"

Chatbot-projektin kriittisin vaihe k\u00e4yd\u00e4\u00e4n heti alussa, kun m\u00e4\u00e4ritell\u00e4\u00e4n millainen chatbot halutaan rakentaa. Kaiken keski\u00f6\u00f6n tulee asettaa loppuk\u00e4ytt\u00e4j\u00e4 ja l\u00e4hte\u00e4 pohtimaan, kuinka h\u00e4nelle voidaan tarjota parempaa palvelua, esimerkiksi chatbotin avulla. Chatbot auttaa asiakaspalvelun tai muun neuvonnan automatisoinnissa ja nopeuttamisessa perinteisten aukioloaikojen ulkopuolellakin. Asiakas saa palvelua, kun h\u00e4n sit\u00e4 tarvitsee tai haluaa.<\/p>\n

\"\"<\/p>\n

Kun l\u00e4ht\u00f6kohdaksi on asetettu parempi palvelu asiakkaalle, voidaan l\u00e4hte\u00e4 luottavaisena pohtimaan chatbotin sis\u00e4lt\u00f6\u00e4 ja kuinka se voi tuoda lis\u00e4arvoa sek\u00e4 asiakkaalle ett\u00e4 yritykselle. Esimerkiksi asiakaspalvelua kuormittaa eniten usein 10-15 kysymyst\u00e4, jotka voidaan nopeasti automatisoida chatbotin avulla ja vapauttaa asiakaspalvelun resursseja haastavimpiin tilanteisiin. Mielest\u00e4mme t\u00e4rkein resurssi chatbotia rakennettaessa on data, jota saadaan asiakkaiden k\u00e4ytt\u00e4ess\u00e4 chatbottia. Sit\u00e4 ker\u00e4t\u00e4kseen kannattaa botin ensimm\u00e4inen versio saada julki mahdollisimman aikaisessa vaiheessa. N\u00e4in saadaan ker\u00e4tty\u00e4 faktapohjaista tietoa mit\u00e4 ja miten botilta kysyt\u00e4\u00e4n, ja n\u00e4in kouluttaa bottia jatkossa vastaamaan entist\u00e4 tarkemmin.<\/p>\n

Kuinka paljon sitten kannattaa varata resursseja chatbotin kouluttamiseen projektin aloittamiseksi? Luonnollisesti t\u00e4m\u00e4 vaihtelee suuresti rakennettavan kokonaisuuden suuruuden mukaan. Kysymys-vastaus- tai liidichatbot saadaan verkkosivuille k\u00e4ytt\u00f6\u00f6n jopa viikossa. Tietysti jatkuva kehitt\u00e4minen on t\u00e4rke\u00e4\u00e4 chatbotinkin osalta ja t\u00e4h\u00e4n koulutamme teid\u00e4n henkil\u00f6kunnan chatbotin rakentamisen yhteydess\u00e4. Joka projektin yhteydess\u00e4 mietimme, miten paljon tarvitsette tai olette halukkaat ulkoistamaan Kworkin tiimille.<\/p>\n

\"\"<\/p>\n

Lopulta chatbotin rakentaminen on melko suoraviivainen prosessi – selvitet\u00e4\u00e4n mit\u00e4 kysymyksi\u00e4 asiakkailla on ja vastataan niihin. Suuressa roolissa t\u00e4ss\u00e4 on chatbotin kielen ymm\u00e4rrys, mik\u00e4 v\u00e4hent\u00e4\u00e4 opetusm\u00e4\u00e4r\u00e4\u00e4 huomattavasti. Rakentamamme kielianalyysi osaa ottaa huomioon my\u00f6s suomen kielen koukerot mm. sanaj\u00e4rjestyksen, yhdyssanojen ja sijamuotojen osalta. Mahdolliset integraatiot esimerkiksi CRM:\u00e4\u00e4n kannattaa toteuttaa kun niille n\u00e4hd\u00e4\u00e4n selke\u00e4 tarve.<\/p>\n

Onnistuneen Chatbot-projektin muistilista:<\/b><\/p>\n

    \n
  1. Ota ensisijaiseksi tavoitteeksi palvelun parantaminen, \u00e4l\u00e4 kustannuss\u00e4\u00e4st\u00f6j\u00e4.<\/li>\n
  2. Tee analyysi kuinka chatbot voi teid\u00e4n palvelua parantaa: kuormittavatko asiakaspalvelua samat kysymykset, eik\u00f6 verkkosivuk\u00e4vij\u00f6it\u00e4 saada k\u00e4\u00e4nnetty\u00e4 liideiksi, voidaanko verkkosivujen asiointia helpottaa chatbotin avulla?<\/li>\n
  3. Rajaa tarvittaessa chatbotin k\u00e4ytt\u00e4mi\u00e4 sivuja niihin, joilla todenn\u00e4k\u00f6isimmin kysyt\u00e4\u00e4n botille opetettuja asioita.<\/li>\n
  4. Varaa resursseja my\u00f6s jatkokehitykseen, jotta takaat parhaan k\u00e4ytt\u00e4j\u00e4kokemuksen my\u00f6s tulevaisuudessa.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Chatbot-projektin kriittisin vaihe k\u00e4yd\u00e4\u00e4n heti alussa, kun m\u00e4\u00e4ritell\u00e4\u00e4n millainen chatbot halutaan rakentaa. Kaiken keski\u00f6\u00f6n tulee asettaa loppuk\u00e4ytt\u00e4j\u00e4 ja l\u00e4hte\u00e4 pohtimaan, kuinka h\u00e4nelle voidaan tarjota parempaa palvelua, esimerkiksi chatbotin avulla. Chatbot auttaa asiakaspalvelun tai muun neuvonnan automatisoinnissa ja nopeuttamisessa perinteisten aukioloaikojen ulkopuolellakin. Asiakas saa palvelua, kun h\u00e4n sit\u00e4 tarvitsee tai haluaa. Kun l\u00e4ht\u00f6kohdaksi on asetettu parempi […]<\/p>\n","protected":false},"author":9,"featured_media":211767,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[31],"tags":[],"class_list":["post-210897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogi"],"yoast_head":"\nChatbot-projekti k\u00e4yt\u00e4nn\u00f6ss\u00e4 - ChatBot Pack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chatbotpack.com\/fi\/chatbot-projekti-kaytannossa\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbot-projekti k\u00e4yt\u00e4nn\u00f6ss\u00e4 - ChatBot Pack\" \/>\n<meta property=\"og:description\" content=\"Chatbot-projektin kriittisin vaihe k\u00e4yd\u00e4\u00e4n heti alussa, kun m\u00e4\u00e4ritell\u00e4\u00e4n millainen chatbot halutaan rakentaa. Kaiken keski\u00f6\u00f6n tulee asettaa loppuk\u00e4ytt\u00e4j\u00e4 ja l\u00e4hte\u00e4 pohtimaan, kuinka h\u00e4nelle voidaan tarjota parempaa palvelua, esimerkiksi chatbotin avulla. Chatbot auttaa asiakaspalvelun tai muun neuvonnan automatisoinnissa ja nopeuttamisessa perinteisten aukioloaikojen ulkopuolellakin. Asiakas saa palvelua, kun h\u00e4n sit\u00e4 tarvitsee tai haluaa. 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