chatbot

How to Automate Facebook Customer Support on Your Facebook Page?

Having a Facebook page for your online business not only helps you contact customers easily. It also gives them fast access to your products and services. Compared to an official website, a Facebook page generates more interactions because visitors can share, like, and comment on posts. Customers can also review the seller and the product. …

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Chatbots and Conversational UI for Futuristic Service and Conversational Search

So far, weve had to learn to interact with computers on their terms and limitations. To make as precise online search as possible we are required to know the optimal keywords, and still, we get millions of search results that we have to choose from. However, now with the emergence of conversational search and AI …

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Chatbots in the gaming industry

The gaming industry has been booming for a while already. We are now seeing an increase in casual gaming across a variety of media and different platforms. The industry has reached massive revenues of $108.4 billion in 2017, with mobile games as its most significant sector, generating $59.2bn. The quality of games has obviously made …

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How can Chatbots Improve the Customer Service and Experience?

How will AI (artificial intelligence) chatbot be the solution for the modern day customer service? Satisfying the customer expectations has always been a hot-button issue for companies to tangle with throughout all industries. Nowadays people are getting more and more accustomed to interacting through social media, mobile apps and email. Therefore, the demand for better …

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Recent and Upcoming Patents in the Chatbot Industry

The rapid growth in chatbot development has led to growth in the filing of patents. Some are from major companies, some from startups. Some represent major advances in the technology, while others might be easy targets for challenges. Many of them offer hints about the direction chatbots could take in the future. Some may have …

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woman using smart phone in autonomous car. self driving vehicle. autopilot. automotive technology.

An Overview of the State of Robotics

As science fiction writers first conceived robots, they were humanoid machines that performed services in response to spoken directions. This is the idea of R.U.R. by apek (which introduced the word “robot” to the world), as well as Isaac Asimov’s I, Robot stories. What we now call robots have gone in quite a different direction. …

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schoolkids using chatbots for education

Chatbots In Education

Students everywhere carry their mobile phone with them. It contains everything they need and is their connection to the world. However, the ‘phone’ aspect of the device is fading away. Instead of making calls, many individuals would rather use instant messaging apps. This trend started a with the popularity of SMS and has only surged …

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Chatbots and Messaging in Africa

Chatbots are ready to deliver a major impact in Africa. Several economic factors work in their favor, and businesses and nonprofit organizations are already showing what they can accomplish. The next few years should see significant growth in use. Favorable economic factors Since 2016 Africa’s economy has been growing at a healthy pace. The World …

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