{"id":205434,"date":"2018-01-29T17:09:30","date_gmt":"2018-01-29T15:09:30","guid":{"rendered":"https:\/\/www.chatbotpack.com\/?p=205434"},"modified":"2018-04-09T14:50:20","modified_gmt":"2018-04-09T11:50:20","slug":"chatbots-a-better-customer-experience","status":"publish","type":"post","link":"https:\/\/www.chatbotpack.com\/vi\/chatbots-a-better-customer-experience\/","title":{"rendered":"Chatbots: a better customer experience"},"content":{"rendered":"<p>Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving the company more time to concentrate on other key business areas. Significant benefits of the method are multiple-languages and good user experiences.<\/p>\n<p>There is a lot of good feedback from the chatbot platform built by Kwork Innovations Ltd, and the chatbot is always tailored to suit your business needs.<\/p>\n<p>You can download our <a href=\"\/?page_id=204943\">Chatbot white paper<\/a> here.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving the company more time to concentrate on other key business areas. Significant benefits of the method are multiple-languages and good user experiences. There is a lot of good feedback from [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":205597,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10],"tags":[67,66,54,57,59,73,60,58,64,61,62,63,65,55,56],"class_list":["post-205434","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","tag-ai","tag-artificial-intelligence","tag-chatbot-service-design","tag-conversational-architecture","tag-conversational-user-interface","tag-customer-experience","tag-facebook-chatbot","tag-graphical-user-interface","tag-machine-learning","tag-messenger-chatbot","tag-natural-language-processing","tag-nlp","tag-supervised-learning","tag-user-experience","tag-ux"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots: a better customer experience - ChatBot Pack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbots: a better customer experience - ChatBot Pack\" \/>\n<meta property=\"og:description\" content=\"Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving the company more time to concentrate on other key business areas. Significant benefits of the method are multiple-languages and good user experiences. There is a lot of good feedback from [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"ChatBot Pack\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/KworkMe\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-29T15:09:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-04-09T11:50:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.chatbotpack.com\/media\/chatbots-a-better-customer-experience.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Antti T\u00f6rr\u00f6nen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@chatbotpack\" \/>\n<meta name=\"twitter:site\" content=\"@chatbotpack\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Antti T\u00f6rr\u00f6nen\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/\"},\"author\":{\"name\":\"Antti T\u00f6rr\u00f6nen\",\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#\\\/schema\\\/person\\\/14610b8f71026c9894e8efdecb529f72\"},\"headline\":\"Chatbots: a better customer experience\",\"datePublished\":\"2018-01-29T15:09:30+00:00\",\"dateModified\":\"2018-04-09T11:50:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/\"},\"wordCount\":87,\"publisher\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.chatbotpack.com\\\/media\\\/chatbots-a-better-customer-experience.jpg\",\"keywords\":[\"ai\",\"artificial intelligence\",\"chatbot service design\",\"conversational architecture\",\"conversational user interface\",\"customer experience\",\"facebook chatbot\",\"graphical user interface\",\"machine learning\",\"messenger chatbot\",\"natural language processing\",\"nlp\",\"supervised learning\",\"user experience\",\"ux\"],\"articleSection\":[\"Insights\"],\"inLanguage\":\"vi-VN\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/\",\"url\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/\",\"name\":\"Chatbots: a better customer experience - ChatBot Pack\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.chatbotpack.com\\\/media\\\/chatbots-a-better-customer-experience.jpg\",\"datePublished\":\"2018-01-29T15:09:30+00:00\",\"dateModified\":\"2018-04-09T11:50:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#breadcrumb\"},\"inLanguage\":\"vi-VN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi-VN\",\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.chatbotpack.com\\\/media\\\/chatbots-a-better-customer-experience.jpg\",\"contentUrl\":\"https:\\\/\\\/www.chatbotpack.com\\\/media\\\/chatbots-a-better-customer-experience.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.chatbotpack.com\\\/chatbots-a-better-customer-experience\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.chatbotpack.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Chatbots: a better customer experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#website\",\"url\":\"https:\\\/\\\/www.chatbotpack.fi\\\/\",\"name\":\"ChatBot Pack\",\"description\":\"Inspiring chat experiences\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.chatbotpack.fi\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi-VN\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#organization\",\"name\":\"ChatbotPack\",\"url\":\"https:\\\/\\\/www.chatbotpack.fi\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi-VN\",\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.chatbotpack.se\\\/media\\\/cropped-chatbotpack-w200-1.png\",\"contentUrl\":\"https:\\\/\\\/www.chatbotpack.se\\\/media\\\/cropped-chatbotpack-w200-1.png\",\"width\":200,\"height\":67,\"caption\":\"ChatbotPack\"},\"image\":{\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/KworkMe\\\/\",\"https:\\\/\\\/x.com\\\/chatbotpack\",\"https:\\\/\\\/www.instagram.com\\\/kworkme\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/chatbot-pack\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJ3R6qs74KHZ48JPEIhHdxg\\\/videos\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.chatbotpack.fi\\\/#\\\/schema\\\/person\\\/14610b8f71026c9894e8efdecb529f72\",\"name\":\"Antti T\u00f6rr\u00f6nen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi-VN\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5a329281bc9d6a556f88c0c58300f477b0162ba108f72272b6cd8092dc6d44e9?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5a329281bc9d6a556f88c0c58300f477b0162ba108f72272b6cd8092dc6d44e9?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5a329281bc9d6a556f88c0c58300f477b0162ba108f72272b6cd8092dc6d44e9?s=96&d=blank&r=g\",\"caption\":\"Antti T\u00f6rr\u00f6nen\"},\"sameAs\":[\"https:\\\/\\\/www.anttitorronen.fi\\\/\"],\"url\":\"https:\\\/\\\/www.chatbotpack.com\\\/vi\\\/author\\\/antti-torronen\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chatbots: a better customer experience - ChatBot Pack","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/","og_locale":"vi_VN","og_type":"article","og_title":"Chatbots: a better customer experience - ChatBot Pack","og_description":"Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving the company more time to concentrate on other key business areas. Significant benefits of the method are multiple-languages and good user experiences. There is a lot of good feedback from [&hellip;]","og_url":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/","og_site_name":"ChatBot Pack","article_publisher":"https:\/\/www.facebook.com\/KworkMe\/","article_published_time":"2018-01-29T15:09:30+00:00","article_modified_time":"2018-04-09T11:50:20+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.chatbotpack.com\/media\/chatbots-a-better-customer-experience.jpg","type":"image\/jpeg"}],"author":"Antti T\u00f6rr\u00f6nen","twitter_card":"summary_large_image","twitter_creator":"@chatbotpack","twitter_site":"@chatbotpack","twitter_misc":{"Written by":"Antti T\u00f6rr\u00f6nen"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#article","isPartOf":{"@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/"},"author":{"name":"Antti T\u00f6rr\u00f6nen","@id":"https:\/\/www.chatbotpack.fi\/#\/schema\/person\/14610b8f71026c9894e8efdecb529f72"},"headline":"Chatbots: a better customer experience","datePublished":"2018-01-29T15:09:30+00:00","dateModified":"2018-04-09T11:50:20+00:00","mainEntityOfPage":{"@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/"},"wordCount":87,"publisher":{"@id":"https:\/\/www.chatbotpack.fi\/#organization"},"image":{"@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.chatbotpack.com\/media\/chatbots-a-better-customer-experience.jpg","keywords":["ai","artificial intelligence","chatbot service design","conversational architecture","conversational user interface","customer experience","facebook chatbot","graphical user interface","machine learning","messenger chatbot","natural language processing","nlp","supervised learning","user experience","ux"],"articleSection":["Insights"],"inLanguage":"vi-VN"},{"@type":"WebPage","@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/","url":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/","name":"Chatbots: a better customer experience - ChatBot Pack","isPartOf":{"@id":"https:\/\/www.chatbotpack.fi\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.chatbotpack.com\/media\/chatbots-a-better-customer-experience.jpg","datePublished":"2018-01-29T15:09:30+00:00","dateModified":"2018-04-09T11:50:20+00:00","breadcrumb":{"@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#breadcrumb"},"inLanguage":"vi-VN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"vi-VN","@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#primaryimage","url":"https:\/\/www.chatbotpack.com\/media\/chatbots-a-better-customer-experience.jpg","contentUrl":"https:\/\/www.chatbotpack.com\/media\/chatbots-a-better-customer-experience.jpg","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/www.chatbotpack.com\/chatbots-a-better-customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.chatbotpack.com\/"},{"@type":"ListItem","position":2,"name":"Chatbots: a better customer experience"}]},{"@type":"WebSite","@id":"https:\/\/www.chatbotpack.fi\/#website","url":"https:\/\/www.chatbotpack.fi\/","name":"ChatBot Pack","description":"Inspiring chat experiences","publisher":{"@id":"https:\/\/www.chatbotpack.fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.chatbotpack.fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi-VN"},{"@type":"Organization","@id":"https:\/\/www.chatbotpack.fi\/#organization","name":"ChatbotPack","url":"https:\/\/www.chatbotpack.fi\/","logo":{"@type":"ImageObject","inLanguage":"vi-VN","@id":"https:\/\/www.chatbotpack.fi\/#\/schema\/logo\/image\/","url":"https:\/\/www.chatbotpack.se\/media\/cropped-chatbotpack-w200-1.png","contentUrl":"https:\/\/www.chatbotpack.se\/media\/cropped-chatbotpack-w200-1.png","width":200,"height":67,"caption":"ChatbotPack"},"image":{"@id":"https:\/\/www.chatbotpack.fi\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/KworkMe\/","https:\/\/x.com\/chatbotpack","https:\/\/www.instagram.com\/kworkme\/","https:\/\/www.linkedin.com\/company\/chatbot-pack","https:\/\/www.youtube.com\/channel\/UCJ3R6qs74KHZ48JPEIhHdxg\/videos"]},{"@type":"Person","@id":"https:\/\/www.chatbotpack.fi\/#\/schema\/person\/14610b8f71026c9894e8efdecb529f72","name":"Antti T\u00f6rr\u00f6nen","image":{"@type":"ImageObject","inLanguage":"vi-VN","@id":"https:\/\/secure.gravatar.com\/avatar\/5a329281bc9d6a556f88c0c58300f477b0162ba108f72272b6cd8092dc6d44e9?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5a329281bc9d6a556f88c0c58300f477b0162ba108f72272b6cd8092dc6d44e9?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5a329281bc9d6a556f88c0c58300f477b0162ba108f72272b6cd8092dc6d44e9?s=96&d=blank&r=g","caption":"Antti T\u00f6rr\u00f6nen"},"sameAs":["https:\/\/www.anttitorronen.fi\/"],"url":"https:\/\/www.chatbotpack.com\/vi\/author\/antti-torronen\/"}]}},"_links":{"self":[{"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/posts\/205434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/comments?post=205434"}],"version-history":[{"count":4,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/posts\/205434\/revisions"}],"predecessor-version":[{"id":205486,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/posts\/205434\/revisions\/205486"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/media\/205597"}],"wp:attachment":[{"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/media?parent=205434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/categories?post=205434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chatbotpack.com\/vi\/wp-json\/wp\/v2\/tags?post=205434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}