Antti Törrönen

How Chatbots are Giving the Airline Industry an Upgrade: Chatbots in Airlines Industry

Chatbotit toimialoittain, Blogi /

Airlines have a long history of less than stellar customer service, but chatbots are promising to change that narrative. The introduction of AI-powered bots are allowing airlines to connect with customers more directly, leading to streamlined processes and quicker response times. Related: 5 Ways Chatbots are Guiding Travelers: Chatbots in Travel Industry Chatbots for searching […]

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Chatbots and Messaging in Africa

Teknologia /

Chatbots are ready to deliver a major impact in Africa. Several economic factors work in their favor, and businesses and nonprofit organizations are already showing what they can accomplish. The next few years should see significant growth in use. Favorable economic factors Since 2016 Africa’s economy has been growing at a healthy pace. The World

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businessman using new form of business technology

How Changes in Consumer Behavior in the 2010s Has Shaped the Business World

Teknologia /

”Today’s consumers are more enlightened and empowered than ever. And they are placing ever-greater demands on their retailers to either ”get it right” or lose their business.”   – Kali Klena, IBM Global Retail Lead Today’s savvy consumers contrast sharply from yesterday’s shoppers. They are confident, industrious, and technologically astute, and expect businesses to exhibit

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stack of old computer equipment transformed into a robot

A History of Chatbots

Teknologia /

Turing Test Are you familiar with the Turing Test? For the uninitiated, the Turing Test was developed by Alan Turing, the original computer nerd, in 1950. The idea is simple: for a machine to pass the Turing Test, it must exhibit intelligent behavior indistinguishable from that of a human being. The test is usually conceptualized

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Say hello in different languages, fingers

Language Families and NLP

Teknologia /

Chatbots offer an opportunity to reach international audiences. The more languages one supports, the more customers it can reach. The variety of human languages makes this a challenge. If you’re reading this article, you’re presumably familiar with English and perhaps with some other European languages. Translating even between them can be difficult. When we consider

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