Humor makes interactions go more easily. Introducing a little fun to a chatbot can make it more appealing to customers. It does require a bit of caution; what's funny to one person may be offensive to another. Chatbots work best when they seem a bit human, though. With the right touch, humor can create a better user experience.

It's rarely appropriate for a bot to just start joking. The best time for humor is when the user initiates it. Star Trek fans, echoing an instruction by Captain Kirk in one episode, sometimes ask Alexa to "compute pi to the last digit." This is mathematically impossible, but Alexa has a variety of appropriately silly responses.

The key is to respond to the user's intent. Some users try odd questions just to test a chatbot's limits. Responding humorously should satisfy their mood. On the other hand, offering jokes when the user is trying to get a serious answer can quickly result in a former user.

How much humor to use depends on the bot's purpose. If it's an entertainment bot, you can go all out. If it's an emergency response system, cut it completely. In between, a conservative use of humor can work.

Cleverbot is one of the better-known bots whose purpose is to have fun. Its response to computing pi is a bit dull: "That's impossible, pi is infinite." If you try to get into an argument with it, it responds with non sequiturs. It's amusing for a little while but gets dull.

The lesson to learn from Cleverbot is not to overdo the humor. It's a seasoning and doesn't go well as the main course. Adding a bit of humor when it's appropriate to the bot's purpose can work. Siri offers responses like "I can't download things for you. I'm sorry. I feel terrible about this." That works. Incorporating humor is an area where a lot of judgment is involved.

Contact us to get your own chatbot

More about chatbots

Chatbots for Tourism

Chatbots for tourism help people book their travel and hotel rooms, and some suggest destinations to match travelers’ wishes. Expedia for Facebook Messenger lets tourists describe their hotel needs, asks questions for clarification, and offers a selection of suitable hotels. Kayak for Slack is a Slack app which is available from any Slack workspace by

Read More »

Instant messaging apps

Messaging apps are a popular way for chatbots to communicate. They don’t require creating a new Web page or application. The developers simply create conversational abilities and connect them to the app’s API. Some messaging APIs provide additional developer aids, such as message templates and natural language processing. Users give messaging apps some identifying information,

Read More »

Humour & chatbots – when and how to make a funny chatbot?

Humor makes interactions go more easily. Introducing a little fun to a chatbot can make it more appealing to customers. It does require a bit of caution; what’s funny to one person may be offensive to another. Chatbots work best when they seem a bit human, though. With the right touch, humor can create a

Read More »

Live Chat for e-commerce

People buy from your e-commerce website because they like the products, trust the brand, and get great customer service. Live chat options provide an opportunity for consumers to get more information and personalized attention without the need to hire phone representatives or in-office staff to constantly monitor activity. Despite this sounding like an excellent boost toward

Read More »

Functions of Digital Personal Assistants

Digital virtual assistants, such as Alexa, Cortana, Siri, and Google Assistant, have the same major function: they make your life easier by automating certain processes. Automating these processes frees up your time and attention so that you can focus on what matters most to you. These are some of the processes that they can automate:

Read More »

Lead Generation with Chatbots

Chatbots have proven to be a golden source for lead generation and qualification. How to get users for a lead gen chatbot? There are a few things you can do to tweak your chatbots so that they increase lead generation. Engage with Each Visitor Just like a good bartender knows that engaging with their customers

Read More »