Chat Experience

Live Chat for e-commerce

People buy from your e-commerce website because they like the products, trust the brand, and get great customer service. Live chatoptions provide an opportunity for consumers to get more information and personalized attention without the need to hire phone representatives or in-office staff to constantly monitor activity. Despite this sounding like an excellent boost toward …

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10 Key Principles for Designing Effective Conversational Interfaces

From punch cards to command lines to graphical user interfaces (GUIs), the way people communicate with computers has evolved over the last half century. In those historic eras users were required to communicate on the computer’s terms, entering inputs that were carefully crafted to stay within parameters the machine could understand. But now, with the …

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How can Chatbots Improve the Customer Service and Experience?

How will AI (artificial intelligence) chatbot be the solution for the modern day customer service? Satisfying the customer expectations has always been a hot-button issue for companies to tangle with throughout all industries. Nowadays people are getting more and more accustomed to interacting through social media, mobile apps and email. Therefore, the demand for better …

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Do you really need an AI chatbot? Button vs AI-driven chatbots

Some chatbots let users enter natural-language questions. Others only let them enter predefined choices using buttons or menu items. Both approaches have advantages in the right situation. The advantages of buttons Button-based chatbots are far simpler to program, so they cost less and don’t take as much time to set up. No artificial intelligence is …

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Why Chatbots Need Quality Standards?

According to a global study in 2017, over 32% of executives have already implemented artificial intelligence in customer service applications within their companies, and 62% believe that conversational interfaces for customer support will be the most transformative innovation in the next five years. It’s no wonder that businesses are so enthusiastic. Widespread adoption of AI …

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Facebook Messenger Advertising

Chatbots and Facebook Messenger Ads. A Waste Of Time, Or The Future? Facebook Messenger has become the cornerstone to our society, but did Mark Zuckerberg predict how it would also unravel to be a hugely powerful marketing tool for savvy business owners? B 郋ff迮rng 訄dv迮rt迮r th迮 訄blt t郋 r迮訄h th迮r ut郋m迮r 訄nd r郋迮t v訄 M迮迮ng迮r, …

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