Messaging apps are a popular way for chatbots to communicate. They don't require creating a new Web page or application. The developers simply create conversational abilities and connect them to the app's API. Some messaging APIs provide additional developer aids, such as message templates and natural language processing.

Users give messaging apps some identifying information, if only a phone number. This gives participants a persistent identity for ongoing communication. Some apps let bots access the profiles of users that talk to them.

There are messaging apps for general-purpose conversation as well as ones with specialized purposes. Which apps are most popular varies from one country to another.

  • Facebook Messenger lets chatbots connect to Facebook users. It has an extensive set of APIs to manage conversations and identify customers.
  • WhatsApp belongs to Facebook but isn't closely tied to the platform. It appeals to users who want a high level of security. Facebook released a Business API for it in August 2018.
  • Slack supports bots as Slack Apps with a conversational focus. The main focus of Slack is working teams, and a bot can help to support them.
  • Telegram Messenger has a strong following in many countries. It has an HTTP-based API for bots. Bots on Telegram are visually distinct from human participants.
  • WeChat is very popular in China and has followings in other countries. Weixin is a version of it which is available only to Chinese users. A developer kit is available for creating bots.
  • Line is highly popular in Japan and other Asian and Indian Ocean nations. Its messaging API supports push and reply messages, user profile access, and group chats.

Each platform has its own terms of service, and chatbot project managers need to read them carefully before choosing an application. They may prohibit certain topics or unsolicited messages. Advance planning will avoid going down the wrong path.

Contact us to get your own chatbot

More about chatbots

Chatbots for Tourism

Chatbots for tourism help people book their travel and hotel rooms, and some suggest destinations to match travelers’ wishes. Expedia for Facebook Messenger lets tourists describe their hotel needs, asks questions for clarification, and offers a selection of suitable hotels. Kayak for Slack is a Slack app which is available from any Slack workspace by

Read More »

Instant messaging apps

Messaging apps are a popular way for chatbots to communicate. They don’t require creating a new Web page or application. The developers simply create conversational abilities and connect them to the app’s API. Some messaging APIs provide additional developer aids, such as message templates and natural language processing. Users give messaging apps some identifying information,

Read More »

Humour & chatbots – when and how to make a funny chatbot?

Humor makes interactions go more easily. Introducing a little fun to a chatbot can make it more appealing to customers. It does require a bit of caution; what’s funny to one person may be offensive to another. Chatbots work best when they seem a bit human, though. With the right touch, humor can create a

Read More »

Live Chat for e-commerce

People buy from your e-commerce website because they like the products, trust the brand, and get great customer service. Live chat options provide an opportunity for consumers to get more information and personalized attention without the need to hire phone representatives or in-office staff to constantly monitor activity. Despite this sounding like an excellent boost toward

Read More »

Functions of Digital Personal Assistants

Digital virtual assistants, such as Alexa, Cortana, Siri, and Google Assistant, have the same major function: they make your life easier by automating certain processes. Automating these processes frees up your time and attention so that you can focus on what matters most to you. These are some of the processes that they can automate:

Read More »

Lead Generation with Chatbots

Chatbots have proven to be a golden source for lead generation and qualification. How to get users for a lead gen chatbot? There are a few things you can do to tweak your chatbots so that they increase lead generation. Engage with Each Visitor Just like a good bartender knows that engaging with their customers

Read More »