chatbot service design

woman using smart phone in autonomous car. self driving vehicle. autopilot. automotive technology.

An Overview of the State of Robotics

As science fiction writers first conceived robots, they were humanoid machines that performed services in response to spoken directions. This is the idea of R.U.R. by apek (which introduced the word “robot” to the world), as well as Isaac Asimov’s I, Robot stories. What we now call robots have gone in quite a different direction. …

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businessman using new form of business technology

How Changes in Consumer Behavior in the 2010s Has Shaped the Business World

“Today’s consumers are more enlightened and empowered than ever. And they are placing ever-greater demands on their retailers to either “get it right” or lose their business.”   – Kali Klena, IBM Global Retail Lead Today’s savvy consumers contrast sharply from yesterday’s shoppers. They are confident, industrious, and technologically astute, and expect businesses to exhibit …

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Say hello in different languages, fingers

Language Families and NLP

Chatbots offer an opportunity to reach international audiences. The more languages one supports, the more customers it can reach. The variety of human languages makes this a challenge. If you’re reading this article, you’re presumably familiar with English and perhaps with some other European languages. Translating even between them can be difficult. When we consider …

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Chatbot Service Design for Beginners

[embedyt]https://youtu.be/d6vzPvBDU40[/embedyt] In spite of a variety of benefits, its unclear how chatbots can be made to work in a practical sense. In this article, well find out principles and steps of chatbot service design, as well as some common mistakes when it comes to building these AI bots. What Is Chatbot Design? Understanding How Every …

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Top Chatbot Business Use Cases You Might Not Know (Part 2)

Our first installment of carefully selected chatbot business use cases has shown you how AI bots are transforming 12 large-scale core industries of the world, including E-commerce, public transportation, education, airlines, and so on. In this second part, we continue coming up with other 11 chatbot business use cases that deal with more personal aspects …

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Top Chatbot Business Use Cases You Might Not Know (Part 1)

Although the term Chatbot is still a buzz word to many people, this revolutionary technology has already been considered the next big thing due to massive benefits it can bring to companies across various industries. In this article, we will discuss several chatbot use cases to solidify our claim that businesses should embrace chatbots. 1. …

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Chatbots: a better customer experience

Chat-driven programs, used through instant messengers, called chatbots, are a viable solution to enhance the whole business. Chatbots automate customer service through artificial intelligence, leaving the company more time to concentrate on other key business areas. Significant benefits of the method are multiple-languages and good user experiences. There is a lot of good feedback from …

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